1. Information We Collect
When you visit an EpicRivo website, purchase a product, access our software, or contact support, we may receive information such as your name, email address, purchase or transaction details, support messages, and information you voluntarily provide through forms.
Payment processing is handled by third-party platforms such as WarriorPlus or other payment providers. EpicRivo does not directly collect or store your full credit card or banking information.
2. How We Use Your Information
- Provide access to products, software, downloads, and customer support.
- Respond to technical, billing, access, or refund questions.
- Communicate important information related to your purchase.
- Improve our products, websites, and customer experience.
- Prevent abuse, fraud, or security problems.
- Comply with applicable legal, tax, or platform requirements.
3. Cookies, Analytics, and Third-Party Services
Our websites may use cookies, analytics tools, embedded video services, form processors, payment platforms, hosting providers, and other third-party services. These providers may collect limited technical information under their own privacy policies.
Some EpicRivo software may save project information locally in your web browser using browser storage. This information remains associated with that browser and device unless you clear the browser data or the software states otherwise.
4. Email and Support Communications
If you contact us at support@epicrivo.com or submit a support form, we use the information you provide to respond to your request and maintain reasonable support records.
5. Sharing of Information
We do not sell your personal information. We may share information with service providers only when reasonably necessary to operate our business, process payments, deliver products, provide support, prevent fraud, or comply with law.
6. Data Security
We use reasonable administrative and technical measures to protect information under our control. However, no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices
You may contact us to request correction or deletion of personal information we directly control, subject to legitimate business, legal, tax, fraud-prevention, and recordkeeping requirements.
8. Children
EpicRivo products and websites are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
10. Contact
Questions about this Privacy Policy can be sent to support@epicrivo.com.
Last updated: September 2, 2026